Important Notice: This is a summary of the Term & Conditions which form the basis on which Inclusive Interpreting by Playbook Social Ltd engages freelance interpreters. The full Terms and Conditions, Agreement and Standardised Rates Framework are issued at onboarding and form the binding contract. |
Interpreters are engaged as self-employed independent contractors and are responsible for their own tax, registration and insurance. Inclusive Interpreting are under no obligation to offer assignments and Interpreters are under no obligation to accept them.
Interpreters must hold current NRCPD registration (or equivalent), valid Professional Indemnity and Public Liability Insurance, and DBS clearance. nterpreters will work to the NRCPD and RBSLI Codes of Conduct and only approved platforms by Inclusive Interpreting for assignment-related work.
Inclusive Interpreting will confirm each booking in writing with date, time, duration, location/platform, service type and fee. Once confirmed, Interpreters are expected to honour the assignment except in genuine emergency or with pre-approved substitution.
Our Standardised Rates Framework is aligned with NUBSLI guidance and Access to Work compliance and reviewed annually.
The minimum booking is three hours.
Our classification of out-of-hours work is any time before 08:00, after 17:00, or weekends.
Where we or a Client cancel a confirmed booking the fee payable is:
| Notice Given | Fee Payable | Notes |
|---|---|---|
| Less than 7 calendar days | 100% | Full fee payable regardless of reason |
| 7 to 14 calendar days | 50% | Half fee payable |
| More than 14 calendar days | No fee | No charge applies |
Interpreters must submit invoices for their work on time.
Payment to be made in full within 30 days of receipt of invoice.
Confidentiality starts from the moment of enquiring about the engagement and indefinitely afterwards.
We are a registered data controller with the ICO (registration ZB896092).
Personal cloud storage, personal AI tools and non-approved platforms are not permitted for any assignment data, in perpetuity.
No recordings of an Interpreters work shall be made without the Interpreters prior written consent, except where inherent within legal proceedings or required for AtW compliance and disclosed to the Interpreter in advance.
Any complaint or dispute regarding an assignment must be raised with the Company in writing within one calendar month of the final day of the assignment.
The Company will acknowledge all complaints within 5 working days and will endeavour to resolve matters promptly and fairly.
Unresolved matters may be referred to the Standards Panel of the Association of Sign Language Interpreters.
These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.
If you have any questions about this Privacy Policy, feel free to reach out to us.
